“Chatbots are still a novelty to us.”
I saw this comment posted on a professional network platform some weeks ago.
The statement came to me as quite a surprise. The chatbot technology has been developed since the ‘60s so it’s not something new. Not to mention that some remarkable improvements have been made since then.
One of the prime examples of such an improvement is how the chatbot technology became accessible.
h动画Michael, our user, says:h动画
We could set up a simple chatbot in minutes because the drag-and-drop bot builder was really easy to use. Also, the support team was very helpful and answered all our questionsCreate Your Chatbot Now
Chatbots are no longer reserved for programmers or big companies with fat wallets that can afford to hire chatbot developers.
In other words, even if you have little or no programming experience, h动画you can create your own chatboth动画 for your website.
And we’ll show you how to do it.
For this, we’re going to use h动画the chatbot builderh动画.
With this simple drag-and-drop visual tool h动画we promise 3 thingsh动画:
- You will h动画create personalized chatbotsh动画 that match your business
- You will get them up and running h动画in less than 15 minutesh动画
- You will h动画pay 0$ h动画for making it happen and you can h动画keep them foreverh动画
h动画Step 1:h动画 Add a chat plugin to your website to connect with your visitors.
h动画Step 2:h动画 Create custom chatbots that answer questions or collect feedback.
h动画Step 3:h动画 Close more sales and track how chatbots help your business.Try it out
Sounds cool? We hope so!
If you happen to already have some experience in chatbot building, choose your expertise level to skip to the right section:
- Create a chatbot from a template (Beginner ?)
- Make a chatbot from scratch (Chatbot Rookie ?)
- Configure advanced bot behavior (Chatbot Professor ?)
Ready to learn how to make a beautiful and functional bot for your website or a Facebook page?
This chatbot tutorial will show you how to do it from A to Z with no prior experience.
- In What Situations You Should Make Your Own Chatbot
- How to Create a Chatbot From Scratch
- How to Add Chatbot on Your Website
- How to Make a Chatbot Based on a Template
- How to Make AI Chatbot That Uses NLP
- Advanced Bot Behavior
To create a chatbot you don’t need to know any programming language. You can build a fully-functional chatbot for your website by using a chatbot platform. h动画Today, anyone can build a chatbot online, for free, and without any coding skills.h动画
Below, a short summary of what chatbots can and cannot do.
So, before you start actually building a chatbot, you need to first think about h动画what your chatbot is supposed to doh动画. Or, what kind of problem do you expect it to help you solve?
If you are sure that the chatbot will solve some h动画specific pain pointsh动画 your customer service team, customers or company often face, then clearly define them. After that, specify the actions the chatbot can h动画realisticallyh动画 take to address those pain points.
? h动画Read more:h动画
You can build a chatbot to solve many of your customer service and sales problems.
For example, let’s say your customers often ask the same questions over and over again – that’s your pain point. The solution would be building an h动画FAQ chatboth动画. To make the chatbot work, you would need to make sure it covers h动画the questions customers really askh动画.
Do you wonder about other h动画chatbot use cases?
Take a look at the chart. It shows the most popular chatbot applications based on our study. It will give you an idea of what kind of jobs chatbots do in real-life business settings.
All right. It’s time to get to the fun part — h动画building your own custom chatboth动画.
Some chatbot development platforms use complicated bot logic to create simple chatbots. They aim at chatbot programming experts.
Tidio offers an intuitive builder that makes chatbot creation quick and easy.
You don’t need to understand chatbot code to create your own bot. Building a chatbot without coding is fun and easy!
By tradition, the very first program a beginning developer usually writes is the so-called “Hello World.” This simple program displays the message on the screen saying “Hello, World!”. Its purpose is to illustrate the basic syntax of a programming language.
We’re going to do something similar. We’ll create a chatbot that
a) greets the visitors (by saying “Hello!” to them)
b) collects their data (their name).
Ready? Let’s get down to business.
The h动画+Add another bot h动画button is located in the right upper corner of the Chatbots section. Click it. A new screen will appear. Again, go to the upper right section and select the h动画+Add from scratchh动画 button.
Click the h动画Test it outh动画 button. You should be seeing a similar result on your screen as shown in the video below.
h动画1:h动画 The chatbot asks a question
h动画2:h动画 It saves the answer provided by the visitor as a contact property
h动画3:h动画 The chatbot sends a message that uses the propertyBuild This Chatbot
Good job! Your chatbot is (almost) ready to get to work. We will come back to it in a moment so name your bot and h动画Save h动画it (as a draft) for now.
So far you have been fiddling with the visual editor which means that the h动画chatbot you have created is visible only to youh动画. But, keeping your chatbot locked inside an editor won’t let it engage your customers. That’s why h动画to make your chatbot go live, you need to add it to your website or storeh动画 first and then, h动画activate ith动画.
Find out more:
- Copy the code snippet.
- Save changes.
That’s it. Tidio live chat is now integrated with your website. Now, it’s time to activate your chatbot!
Now that you have a live chat added to your website, you can release your little minion ?.
Go back to the h动画CHATBOTSh动画 section. On the left-hand side, there is a list of all the chatbots you have built so far.
“How to make a chatbot” that you can see on the screenshot, is the name I have given to the bot we have just created. Click the icon next to the bot name.
A new window appeared. Toggle the “Active” switch h动画onh动画 to h动画activate the chatboth动画. The two following switches are optional.
Let’s now take a look at an alternative method of making chatbots.
If you don’t want to create your chatbot from scratch, you can use one of the available templates.
They are free and cover the most popular business-related scenarios (e.g. lead generation, welcoming new visitors, offering discounts, answering FAQ, etc.).
You can either build your own bot with a drag-an-drop chatbot builder or employ one of the 20+ chatbot templates. You can find more useful templates in our free ebook.h动画Get free eBook now
You can use them as they are or customize them to suit your needs better.
The default message says “Please let us know if there’s anything you need before you leave. Have you found what you were looking for?” Feel free to type in some other message, add emojis, or simply leave it as it is.
h动画Save your chatboth动画 as a draft (if you do not plan on using it yet) or save & activate it straight away (if you want to send it to work immediately).
? h动画Dive deeper and discover how to write chatbots and build chatbot conversationsh动画:
- 10 Principles of Conversational UI to Design Better Chatbots
- Small Words, Big Impact – 9 Tips to Become a Better UX Writer for Chatbots
If you change your mind later, no worries – you can h动画edith动画 the message anytime you want.
The purpose of the first chatbot we have created at the beginning of this article was to ask questions. But, the main purpose of chatbots is to h动画answer questionsh动画, i.e. help your customers get the information they need.
? h动画Read: h动画Chatbot Flowchart and Decision Tree Examples
The most common reason for our users to create their own chatbots was to h动画give answers quicklyh动画 and h动画save time with automated customer serviceh动画 (e.g. by automating FAQ).
But, the interaction between the users and chatbots is not limited to simply clicking the right buttons. Chatbots can use Artificial Intelligence (AI) and Natural Language Processing (NLP) to recognize various user intents.
h动画You can build your own AI chatboth动画, too.
As an example, let’s create a chatbot that uses Artificial Intelligence to answer questions about a price.
The h动画Visitor saysh动画 trigger can recognize visitors’ phrases. Even if they are not a perfect match to what you predefine.
Click the trigger and type in h动画different forms of the questionh动画 about the price you think your visitor might ask. For example:
- How much is it
- How much does it cost
- What is the price
You don’t need to provide an exhaustive list of all possible variations. Since this chatbot uses a h动画trigger based on AI h动画(machine learning, to be exact), it will recognize a similar query and your customers’ intent, even if what the customer has written does not match exactly any of the questions on the list.
? h动画Read: h动画Visitor Says – NLP in Tidio Chatbots
Just h动画one smart nodeh动画, and you can create h动画various artificial intelligence chatbotsh动画 on your own!
You can connect your chatbots with any action taking place on your website. For instance, you could ask your visitor to fill in some data inside a web form, and then, send that data to the chatbot.
There are many other ways to customize your bot behavior. You can manipulate it by:
- setting timeouts
- attaching custom tags and properties outside of chatbot editor
- triggering bots with onClick() events
You can also integrate your chatbots with Zapier to connect it with other apps of your choice. For example, h动画a bot that orders a phone call can be connected to yourh动画 h动画VoIPh动画 (Voice over Internet Protocol) h动画systemh动画.
This is a great solution if you are thinking about setting up virtual customer service for your company.
If you want to learn how to code a chatbot, check out some features offered by Tidio chatbot API.
? h动画Read:h动画 Best Chatbot Examples and Chatbot Ideas